“We feel blessed to have found you at this critical part of mums journey. You provide a special service that I wish all who need it could experience…
“Your sensitivity and warmth are just some of the qualities that make you so special. You have created a loving home for our loved ones…
“It meant so much to the family to have all of you there with our mother. All of you were so kind to her and to us….
“I can’t begin to thank you for everything you did for my mom, from the loving welcome to the trying to accommodate all her wishes…
“You were all a blessing to Phyllis and because of your care and attention my role was so much easier…